Frequently Asked Questions   Does the water need to be pumped or drained before repairs begin? No, with the water main shut off, you will still have water coming out of the broken riser. This is the best time to change the broken riser, with water coming out debris cannot fall in to the main line. How do you keep debris from falling into the water line? When doing any digging have Riserench inserted into line for plug. Before removing broken fitting place 6 inch collar over 3 inch piece that is to be removed. How do I know if the Riserench is at the proper depth for removal of threaded fitting? With the jaws retracted the Riserench sits at the proper depth automatically. What maintenance does the Riserench require? It is recommended to clean and oil the jaw twice per season and before storing for winter. If the rubber O-ring breaks can the jaws fall out and be lost? No, the jaws are designed to only be taken out internally. O-ring can be replaced by ordering it through Riserench.   Got a Question? Ask Us Here